CUSTOMER SERVICE
POSTAGE
Orders are dispatched from Perth, Western Australia.
Orders are sent Parcel Post by Australia Post.
Packages weighing less than 500g cost $7.95 to post anywhere in Australia.
Postage for packages weighing more than 500g will depend on where they are going to.
REFUNDS & RETURNS POLICY
Products bought directly from APIS Australia can be returned to us for a full refund of the cost of the product. The cost of the postage to you isn’t refundable and neither is the cost of the postage back to us . Refunds must be received by us no later than 30 days from the date of purchase.
Items can be posted
Once we’ve processed the request, we’ll be in contact to arrange the refund.
If you’ve made a mistake with your order, please contact us and advise of your wish to cancel it within 4 hours of the order being placed. Email us at orders@apisaustralia.com.au with the order details and why you wish to cancel.
PAYMENT
Payment is accepted by credit card and orders are unable to be processed until payment has been received in full.
