CUSTOMER SERVICE

POSTAGE

Orders are dispatched from Perth, Western Australia.

Orders are sent Parcel Post by Australia Post.

Packages weighing less than 500g cost $7.95 to post anywhere in Australia.

Postage for packages weighing more than 500g will depend on where they are going to.

REFUNDS & RETURNS POLICY

Products bought directly from APIS Australia can be returned to us for a full refund. Refunds must be received by us no later than 30 days from the date of purchase.

Items can be posted to: Returns, APIS Australia, PO Box 4011, Swan View WA 6056. Returns should be accompanied by a note containing the reason for the request, a copy of the order or the order number, your name, contact number,  email address and mailing address. 

Once we’ve processed the request, we’ll be in contact to arrange the refund.

CANCELLED ORDERS

If you’ve made a mistake with your order, please contact us and advise of your wish to cancel it within 4 hours of the order being placed. Email us at orders@apisaustralia.com.au with the order details and why you wish to cancel.

PAYMENT

Payment is accepted by credit card and orders are unable to be processed until payment has been received in full.