CUSTOMER SERVICE

POSTAGE

Orders are dispatched from Perth, Western Australia.

Orders are sent Parcel Post by Australia Post.

Packages weighing less than 500g cost $7.95 to post anywhere in Australia.

Postage for packages weighing more than 500g will depend on where they are going to.

REFUNDS & RETURNS POLICY

Products bought directly from APIS Australia can be returned to us for a full refund of the cost of the product. The cost of the postage to you isn’t refundable and neither is the cost of the postage back to us . Refunds must be received by us no later than 30 days from the date of purchase.

Items can be posted to: Returns, APIS Australia, PO Box 4011, Swan View WA 6056. Returns should be accompanied by a note containing the reason for the request, a copy of the order or the order number, your name, contact number,  email address and mailing address. 

Once we’ve processed the request, we’ll be in contact to arrange the refund.